WhatsApp, Telegram & OTT Messaging Development
Conversational Experiences on the Platforms Your Customers Already Use
We build on WhatsApp Business API, Telegram Bot API, Viber, and Facebook Messenger using official APIs — delivering rich conversational experiences inside the messaging apps your customers use every day, without building a separate mobile app.
From simple automated notifications and FAQ bots to complex end-to-end workflows involving payments, CRM sync, order management, and live agent handoffs — our team handles the full integration stack so your business communicates at scale.
All solutions are built on official, policy-compliant APIs with end-to-end encryption, high-availability infrastructure, and real-time analytics — ready to handle millions of messages per month.
Supported Platforms
Applications & Use Cases
Versatile OTT messaging solutions for every business need
Customer Support Bots
Resolve FAQs, track orders, and manage tickets automatically — with smart SLA-based escalation to live agents when needed.
Alerts & Notifications
Transactional alerts, appointment reminders, delivery updates, and promotional broadcasts delivered via rich messaging with read receipts.
E-Commerce & Orders
Browse catalogs, place orders, track shipments, and process returns — complete shopping journeys inside WhatsApp or Telegram.
Payments & Collections
Secure in-chat payment links, bill collection, subscription renewals, and payment confirmation receipts without leaving the messaging app.
Surveys & Feedback
Collect NPS scores, product feedback, and market research through conversational survey flows with automated response analysis.
Loyalty & Rewards
Points balance checks, reward redemption flows, referral campaigns, and personalised offers delivered directly in-chat.
Services We Offer
- Official API Integration: WhatsApp Business API (Meta), Telegram Bot API, Viber, and Messenger — fully compliant with each platform's policies and message templates.
- Chatbot & Automated Flows: Intent-based bots, keyword triggers, decision trees, and NLP-powered conversation flows for self-service automation.
- Live Agent Handoff: Seamless escalation from bot to human agent with full conversation history transferred — integrated with your helpdesk or CRM.
- Backend & CRM Integration: Real-time two-way sync with your ERP, CRM, order management, billing, or database systems via REST APIs and webhooks.
- Rich Media Messaging: Send and receive images, documents, videos, location pins, interactive buttons, and list messages using platform-native rich content.
- Broadcast & Campaign Manager: Schedule and send segmented broadcast messages to opted-in subscribers with delivery tracking and engagement analytics.
- Payment Gateway Integration: In-chat payment links and collection flows connected to Stripe, Flutterwave, Paystack, or local payment providers.
- Security & Compliance: End-to-end encrypted messaging, platform policy adherence, GDPR-aware data handling, and audit logging throughout.
How We Build It
Discovery & Use-Case Design: We map your customer journeys, identify automation opportunities, and define the conversation flows, integrations, and escalation paths.
Platform Setup & API Access: We handle WhatsApp Business API account setup, Telegram bot creation, phone number registration, message template approvals, and webhook configuration.
Bot & Flow Development: Conversation flows, intent handling, response templates, and rich message types are built and tested against each platform's sandbox environment.
Backend Integration: API connections to your CRM, billing system, order management, or database are implemented with real-time data sync, error handling, and retry logic.
Testing & Go-Live: End-to-end QA across all conversation paths, load testing, and a staged rollout — followed by monitoring, analytics setup, and handover documentation.
Key Benefits
Why businesses choose OTT messaging over traditional channels.
Higher Engagement Rates
WhatsApp and Telegram messages achieve open rates of 90%+ — far outperforming email and SMS for customer communication.
Automated at Scale
Handle thousands of simultaneous conversations with bots — reducing support costs while delivering instant, consistent responses 24/7.
2 Billion+ User Reach
Leverage WhatsApp's global user base and Telegram's rapidly growing platform — no app install or sign-up friction for your customers.
Lower Cost Than Apps
Build powerful customer-facing workflows on existing messaging infrastructure — no native app development, maintenance, or store distribution needed.